---
title: Members and roles
description: How to invite staff to your shop, what each role can do, and how to change roles or suspend access.
sidebar:
  order: 3
---

Invite the staff who work in your shop from **Settings** › **Members**. Each member has a role, and the role decides what they can do.

## Roles

Permissions are fixed for each role and can't be changed member by member. To see exactly what each role can do, check the **Permissions** table at the bottom of the Members page.

| Role               | What they can do                                                                                                             |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------- |
| Owner              | Everything. The person who set up the shop is the owner                                                                      |
| Admin              | Everything the owner can, including approving payouts, changing settings and managing members                                |
| Staff              | Day-to-day work on customers, deals, identity checks and inventory. Can't approve payouts, change settings or manage members |
| Staff & researcher | Everything Staff can do, plus answering market research requests                                                             |
| Researcher         | Mainly answers market research requests. Can only view other business data                                                   |
| Viewer             | Can only view. Can't change inventory either                                                                                 |

Only owners and admins can invite members, change roles or suspend access. Other members see the page as view only.

## Invite a member

1. **Open the invite dialog**

    Go to **Settings** › **Members** and click **Invite member**.

2. **Enter an email and role**

    Enter the email address, and choose a **Role**: Staff, Viewer or Admin.
    Staff is selected by default.

3. **Send the invite**

    Click **Send invite**. The invitation is emailed and appears under
    **Invited** on the page.

Invitations are valid for 7 days. For an invitation that hasn't been accepted yet, open **…** on its row and choose **Resend invite** or **Revoke invite**. Resending extends the expiry. For what the invited person does, see [Signing in and choosing a shop](/en/guides/getting-started/login).

:::note
Invitations can only be sent as Staff, Viewer or Admin. To make someone a Researcher or Staff & researcher, change their role after they join.
:::

## Change a role

Pick the new role in the **Role** column of the member list. The change applies right away. You can't change the owner's role or your own.

## Suspend access

When someone stops working with you, suspend their access instead of deleting them.

1. **Choose to suspend**

    Click **⋯** on the member's row and choose **Suspend access**.

2. **Enter a reason and confirm**

    Enter a **Reason** and confirm. Once suspended, they can't use this shop's
    console, API or MCP.

The records they left behind stay. Their cases aren't reassigned automatically, so have another member take them over as needed. To let them back in, choose **Restore access** from the same menu. You can't suspend the owner or yourself.

## What the member list shows

The list shows each member's name, email, role, two-factor status, last sign-in and status. Encourage members whose 2FA shows **Not set** to set it up; the steps are in [Signing in and choosing a shop](/en/guides/getting-started/login).