---
title: Shipping and final appraisal
description: How to ask the customer to ship, do the final appraisal on the cards that arrive, record acceptance of the final quote, and create stock and payout.
sidebar:
  order: 4
---

Once you record acceptance of the preliminary quote, the deal moves to the **Shipping** tab on the customer's page. When the cards arrive, check them on the **Final appraisal** tab and present the final quote.

## Ask the customer to ship

1. **Send shipping instructions**

    Under **Request shipment** on the **Shipping** tab, copy the draft message
    and send it to the customer on LINE. It includes a link to one form where
    the customer enters their details, identity documents and shipping label.

2. **Check the destination**

    Change the site the cards should go to with **Edit destination**. Only sites
    set to **Use as customer shipping destination** under **Locations** can be
    chosen.

3. **Record that you sent it**

    After sending, click **Record shipping instructions**. The deal becomes
    **Awaiting shipment**.

Toreca Cloud doesn't book pickups or send LINE messages automatically. When the customer sends a photo of the shipping label through the form, it appears as **Customer photo**. To record it on the shop side, use **Add shipping label** to add the label photo and tracking number.

## When the cards arrive

When the cards arrive, click **Enter final appraisal**. Every card not yet received is received at once, the arrival check is recorded, and the final appraisal opens. For cards that didn't arrive, set the quantity to 0 in the final appraisal.

- If the parcel arrives in parts, use **Record received items** from the deal's status menu to record only what arrived.
- If there's something the customer didn't declare, record it with **Add item** › **Record undeclared item**.

:::note
You can't start the final appraisal while there are unidentified items or unresolved discrepancy records. Identity verification doesn't have to be done yet at this point.
:::

### Discrepancy records

Differences between what was declared and what arrived are listed under **Discrepancy records** on the **Final appraisal** tab. The types are Missing, Unexpected item, Wrong card, Condition mismatch, Damaged and Other.

Record anything the shop can settle on its own with **Record resolution**. For anything that needs the customer's say, send a LINE message with **Ask customer on LINE**, or contact them another way and use **Log outside contact**. When they reply, record it with **Record customer response**. To send on LINE, **Difference check** must be turned on in the LINE settings.

## Final appraisal and final quote

In the final appraisal, decide the amounts based on the cards that actually arrived. It works like the preliminary appraisal, with **Check market prices** and **Apply store buy rates**. Reviews and presenting the quote work the same way as in [Appraisals and quotes](/en/guides/purchase/appraisal).

### Record acceptance of the final quote

When the customer accepts the final quote, record it under **Customer response**. Which button you use depends on whether identity verification has been recorded.

**Identity verified**

Click **Record acceptance** and confirm with **Record final quote
acceptance**. At the same moment, the purchased cards are added to inventory
and the secondhand ledger, and a payout request is created. The deal becomes
**Awaiting payout**.

**Identity not yet verified**

Click **Record acceptance only** and confirm with **Record final quote
acceptance only**. The deal becomes **Final quote accepted**. After
recording identity verification, click **Create stock and payout** under
**Stock and payout**.

**Create stock and payout** needs identity verification, the customer's bank account, a secondhand dealer license and a site to put the cards. If something is missing, the page tells you what.

If the customer accepts only some cards, click **Accept some** and choose the cards you're buying. The rest are returned. **Accept some** becomes available once identity verification is recorded.

## Declines and returns

If the customer turns down the final quote, record it with **Record decline** › **Record full decline**. The deal becomes **Final quote declined** and moves on to returning the cards.

Record the return under **Arrange and record return** on the **Shipping** tab. When you send it, use **Record return shipment** to enter the carrier, tracking number, return fee and who pays it. When it's delivered, click **Record return delivery**.