---
title: LINE and notifications
description: Connecting your LINE Official Account and Liny, editing the LINE messages you send customers, and setting up staff notifications.
sidebar:
  order: 3
---

The settings for talking with customers on LINE, and for the notifications your staff receive, are under **Settings** › **Business**.

## LINE

**LINE** connects your shop's LINE Official Account to Toreca Cloud. Only owners and admins can change it.

1. **Register your official account**

    Click **Connect LINE** and enter your **Official account ID**.

2. **Choose the messages to send**

    Under **Messages to send**, choose what Toreca Cloud sends on LINE. The
    options are **Quote delivery** and **Difference check**.

With **Quote delivery** set to **Sent automatically when the quote is presented**, the quote page shows **Send quote on LINE**. Turning on **Difference check** lets you ask the customer on LINE, from the deal, about differences between what they declared and what arrived.

The page also shows your number of friends and the status of the intake form. Use **Copy link** under **Intake form delivery** to get the link to the buying intake form you share on LINE.

### Import customers' images

To bring the images customers send on LINE into Toreca Cloud, click **Set up channel** under **Image import (Messaging API)**. Enter the **Channel ID** and **Channel secret** from LINE Developers, then click **Verify and save**. The channel secret isn't shown again after you save it.

### Connect Liny or L Step

Set up Liny or L Step at the bottom of the LINE page. Use **Add tool** to add up to 3 in total per shop. Once connected, LINE friends and chats are imported into Toreca Cloud about every 5 minutes.

For each connection you can:

- Add intake form IDs under **Automatic intake from Liny forms**, so each form response creates a buying request.
- Turn on **Also add customers automatically for first-time applications from LINE** to register first-time applicants as customers.
- Turn on **Sync deal stages to Liny** to reflect each deal's progress in Liny tags and status marks.

Enter the API token and webhook authentication key issued in Liny under **Details and connection settings**.

:::note
Reply to customers on LINE from Liny or the LINE admin screen. In Toreca Cloud you can draft a message and copy it.
:::

## LINE messages

**LINE messages** holds the templates for the LINE messages you send customers. They're used when you click **Draft LINE message** on a deal, for example, with the deal's amounts and names filled in.

| Group              | Messages                                              |
| ------------------ | ----------------------------------------------------- |
| Quotes             | Preliminary quote, Revised quote, Final quote         |
| Intake to shipping | Form link, Shipping request, Tracking number reminder |
| Arrival to payout  | Cards arrived, Payout completed, Return notice        |
| Quote withdrawal   | Quote withdrawn                                       |

Open a message and edit the text. Use **Values to insert** to drop in values such as the customer's name or the amount. **Preview** shows how it looks both when every value is filled and when some are empty. Click **Save changes** to save, or **Restore default** to go back to the original. Edited messages are marked **Edited**.

## Notifications

**Notifications** decides where staff notifications go and which events send them. There are three channels: email, Telegram and desktop notifications.

### Set up channels

- Email goes to the members each event is meant for. Under **Extra recipients**, you can add up to 10 addresses outside your members.
- For Telegram, register your bot's token with **Connect bot**, then choose the groups to notify with **Add group**. Use **Send test** to check delivery.
- Desktop notifications arrive once a member turns on **Turn on desktop notifications** in their own browser. They can also do this from the **Account** page.

### Choose notification types

In the **Notification types** table, choose which events go to which channel. Events are grouped into appraisals and quotes, research requests, intake and LINE, customer activity, arrivals and inspections, settlements and payouts, and inventory. For example, you can choose **Quote review requested**, **New buying request**, **Identity documents submitted**, **Payout awaiting approval** or **Payout failed**. Click **Save changes** when you're done.

You aren't notified about things you did yourself. If a notification doesn't arrive, check the last 30 deliveries under **Recent deliveries**.