---
title: Troubleshooting
description: Common MCP connection problems and how to fix them.
---

## Authentication errors

Connections end 12 hours after approval. Reconnect from your app and pick a work role again. In Claude Code, open `/mcp`, select `torecacloud` and authenticate.

## The agent says an operation isn't available

Your work role probably doesn't include it. Reconnect and choose a role that fits ([work roles](/en/mcp/roles)).

If it still fails with a wider role, your member permissions don't allow it. Ask your shop's admin to check them.

## Another shop's data appears

The agent works with the shop that was selected when you approved. To work with another shop, switch shops in Toreca Cloud and reconnect.

## The approval screen doesn't open

If your app can't open a browser, copy the URL it shows and open it yourself. Also check that your network doesn't block `api.toreca-cloud.com`.