Troubleshooting

Common MCP connection problems and how to fix them.

Authentication errors

Connections end 12 hours after approval. Reconnect from your app and pick a work role again. In Claude Code, open /mcp, select torecacloud and authenticate.

The agent says an operation isn’t available

Your work role probably doesn’t include it. Reconnect and choose a role that fits (work roles).

If it still fails with a wider role, your member permissions don’t allow it. Ask your shop’s admin to check them.

Another shop’s data appears

The agent works with the shop that was selected when you approved. To work with another shop, switch shops in Toreca Cloud and reconnect.

The approval screen doesn’t open

If your app can’t open a browser, copy the URL it shows and open it yourself. Also check that your network doesn’t block api.toreca-cloud.com.