Identity verification
How customers submit ID documents through a form, how the shop checks and approves them, and how to record an in-person check.
Buying secondhand goods requires verifying the customer’s identity. In Toreca Cloud, you can’t create stock and payout until identity verification is recorded. Customers can submit documents through a form, or the shop can check documents itself and record the result.
Have the customer submit documents through a form
Send the form link
Under Request shipment on the deal’s Shipping tab is a link to one form for the customer’s details, identity documents and shipping label. Send it on LINE using Copy link or Draft message. The link isn’t sent automatically.
The customer submits documents
The customer chooses a document type on the form and sends photos. For a driver’s license, they also take face photos in addition to the front and back.
Check the documents
Submitted documents appear in To do as a Form response, and the Dashboard counts them under ID documents awaiting review. On the review screen, compare the document images with the name, date of birth, occupation and address in the customer record.
Approve
If everything matches, click Approve and then Confirm approval. The identity verification is recorded and linked to the deal.
Submitting documents doesn’t verify the customer by itself. Always check and approve them in the shop.
The form accepts a driver’s license, My Number card, passport or residence card. To make a new link, click Reissue link; the old link stops working.
Ask for documents again
If an image is blurry, a document is cut off or expired, or something else is wrong, click Request resubmission. Choose a reason and click Request resubmission to confirm. The customer can resubmit from the same link.
See documents awaiting review
Click the ID documents awaiting review count on the Dashboard to open the identity verification list. Filter it by Pending approval, Needs resubmission and so on. Click Review documents to open the review screen for that submission.
Check documents in the shop and record them
When you’ve checked original documents, for example at the counter, record it under Record identity verification on the deal. Click Add ID document, choose the document type and upload the front. For a driver’s license or residence card, upload the back as well. The identity verification is recorded right away.
Identity verification and acceptance
Identity verification is usually done before you record acceptance of the final quote. If it isn’t done yet, you can record the acceptance on its own with Record acceptance only, then record identity verification and continue to Create stock and payout. See Shipping and final appraisal.
Owners, admins, Staff and Staff & researcher members can record and approve identity verification.
When a power of attorney is needed
If the payout account isn’t in the customer’s name, a power of attorney is needed before the payout. In the CloudSign section of the deal, click Create power of attorney in CloudSign and send the document from CloudSign. Mark it Mark as sent when sent and Mark as signed when signed. The payout can’t be approved until the power of attorney is signed, or an owner or admin chooses Mark as not needed.